Great experiences start with strategy
Stanley Marcus, of Neiman Marcus fame, once said, “There are only two things of importance. One is the customer, and the other is the product. If you take care of the customer, he comes back. If you...
View ArticleThe Innovation Gap: Too Much D(evelopment) not Enough (User) R(esearch)
There is talk of innovation everywhere. Governments and business are talking about ways to close the innovation gap, to stimulate the economy and growth through innovation. Within this talk there is a...
View ArticleIf Content is King, then Data is Divine and Evidence is Emperor
Several years ago (2003 - 2005) when I was an Information Architect at Creo (a once-upon-a-time tech darling in BC that got bought out by Kodak) I learned a very valuable lesson about the weight that...
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